Clinical Supervisor and Manager

5 days ago


Owings Mills, Maryland, United States Ellie Mental Health - 046 Full time
Job Summary

We are seeking a highly skilled and experienced Clinical Supervisor and Manager to join our team at Ellie Mental Health - 046. As a key member of our leadership team, you will play a crucial role in the support and oversight of our therapists, ensuring that we deliver high-quality mental health services to our clients.

Key Responsibilities
  • Therapy Services
    • Provide therapy services to 16-18 clients per week, with a minimum of 20 scheduled clients to account for cancellations.
    • Maintain accurate client electronic health records, including progress notes, cancellations, and evaluation of therapy progress.
    • Ensure timely collection of payments from clients.
  • Hiring and Onboarding of Therapists
    • Review credentials and experience of prospective therapist candidates and conduct second interviews.
    • Make recommendations for hiring and communicate with the Operations Manager regarding candidate suitability.
    • Work with the Operations Manager to manage therapists' roles in building and maintaining client caseloads.
  • Clinical Supervision and Staff Management
    • Conduct weekly outreach to prospective new clients from the Ellie Call List and schedule clients with available therapists.
    • Proactively identify clinician performance barriers and actively troubleshoot issues.
    • Provide mentoring, coaching, and teaching to clinicians as needed to ensure effective and quality therapy services.
    • Maintain a solid understanding of all clinical metric reports and review metrics at least once per month with licensed therapists and twice per month with pre-licensed therapists.
    • Work with direct reports to ensure ongoing training in areas including EHR system, clinical compliance, caseload management, client care, professional boundaries, clinical documentation, payment collection, and productivity goals.
    • Lead weekly team meetings and case consultations.
    • Be available to therapists for emergencies during working hours.
    • Conduct annual Performance Reviews and renew supervision plans annually.
    • Review and sign documentation of pre-licensed providers' progress notes, treatment plans, diagnostic assessments, discharge summaries, etc., on a weekly basis.
    • Conduct chart audits monthly for fully licensed therapists to ensure quality therapeutic services.
    • Provide clinical oversight to clinic employees in accordance with state regulations and Ellie policies.
    • Analyze therapists' performance metrics and review them during supervision, making recommendations for change as needed.
    • Oversee the scheduling of office space for therapists and maintain a master calendar on SharePoint.
    • Serve as the direct contact for clients regarding therapist-related matters or questions.
    Requirements
    • Masters Degree or higher in a mental health discipline.
    • Independently licensed with a Maryland-issued clinical practice license.
    • Board-approved licensure supervisor.
    • 5+ years of experience in a mental health clinic setting.
    • Strong problem-solving and administrative skill sets.
    • Excellent communication and organizational skills.
    • Excellent time management skills with a proven ability to meet deadlines.
    • Ability to function well in a high-paced and changing environment.
    • Passion for making quality and meaningful mental health and wellness services accessible for all.


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