Sales Coordinator

1 month ago

Melbourne, Florida, United States PM Hotel Group Full time
Job Summary

Organize and coordinate various functions of the sales and marketing department. Generate reports, statistical data, faxes, and their proper distribution are also the responsibility of this person.

Key Responsibilities
  • Compose and produce all written correspondence, memos, sales literature, and manuals.
  • Generate and distribute various sales reports and statistical analysis as requested.
  • Prepare and send faxes as necessary.
  • Travel locally to conduct outside calls, promote the hotel, and review competition.
  • Regulate appropriate copying and distribution of department's correspondence.
  • Screen and direct all incoming phone calls or walk-ins to the appropriate person.
  • Compile and maintain current client mailing lists and contact details.
  • Maintain office supplies inventories.
  • Conduct tours of the hotel and banquet facilities whenever required.
  • Assist the Director of Sales & Marketing in the development and update of the hotel-level business plan.
  • Respond quickly to guest requests in a friendly manner and follow up to ensure guest satisfaction.
  • Champion the use of HOST? - PM Hotel Group's Signature Service Program for delivering aggressive hospitality to our guests and internal customers.
  • Provide a professional image at all times through appearance, dress, and behavior.
  • Follow company policies and procedures and department SOP's and effectively communicate them to others.
  • Knowledgeable of hotel property, amenities, area attractions, and transportation.
  • Support all Hotels and/or Company-initiated Guest and Associate Programs.
Abilities Required
  • Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to 'pitch-in' and help co-workers with their job duties and be a team player.
Customer Satisfaction

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.

Work Habits

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance.

You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security

The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

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