Member Team Lead

2 hours ago

Melbourne, Florida, United States Walmart Full time

Job Summary

As a Member Team Lead at Walmart, you will be responsible for leading a team of associates in a wholesale environment. Your primary focus will be on providing exceptional customer service to our members, ensuring that their needs are met and exceeded. You will be responsible for supervising a team of associates, assigning duties, communicating goals and feedback, and providing training and guidance on member service approaches and techniques. You will also be responsible for ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Key Responsibilities

Provide exceptional customer service to members, ensuring that their needs are met and exceeded
Supervise a team of associates, assigning duties, communicating goals and feedback, and providing training and guidance on member service approaches and techniques
Ensure compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members
Process memberships, upgrades, and credit accounts, encouraging membership renewals, participating in sales and marketing events, and completing and maintaining marketing recaps and other required documentation
Provide and ensure member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance and support to members regarding self-service technology, assisting members with transactions utilizing registers or self-checkout area, and ensuring club pick up orders are filled
Oversee assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts/flatbeds, assisting members with transporting items, utilizing cart retrieval equipment according to company policies and procedures, and maintaining parking lot cleanliness
Complete accounting records, files, transactions, and other required documentation by following accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, assisting with accounting-related investigations, preparing daily deposits, preparing and overseeing Cash Fund Transfers, investigating overages and shortages in cash register drawers and accounting office, and maintaining confidentiality and accuracy of financial and personal information
Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities
Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans, using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems
Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling and helping others with how to adapt to change or new challenges

Benefits

As a Member Team Lead at Walmart, you will be eligible for a range of benefits, including competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. These benefits include:
Health benefits, including medical, vision, and dental coverage
Financial benefits, including 401(k), stock purchase, and company-paid life insurance
Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Requirements

To be successful in this role, you will need to have the following qualifications and experience:
6 months retail experience, including operating front-end equipment (for example, cash register)
6 months customer service experience
Must be 18 years of age or older
Leading a front-end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

About Walmart

Walmart is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions- while being inclusive of all people.

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