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Client Success Specialist
2 months ago
About Canary Technologies
Canary Technologies is an innovative enterprise hospitality technology firm that empowers hotels with cutting-edge solutions to enhance operational efficiency and improve guest satisfaction.
Our primary offerings replace outdated systems in the hospitality sector. With support from leading investors in Silicon Valley, including Y Combinator, we are trusted by numerous clients globally and cater to some of the most prestigious hotel brands.
About You
You are a proactive individual who excels in a dynamic environment and is excited about the prospect of establishing the Customer Success department from its inception. You have a proven track record of driving significant product adoption and nurturing valuable customer relationships.
You are eager to delve into the specifics and assist in developing the onboarding, adoption, and retention strategies that will form the backbone of the Customer Success operations at Canary.
About the Role
This position is integral to the Customer Success team and focuses on building strong, productive relationships with our clients. As we expand rapidly, your daily responsibilities will adapt to the company's growth.
You will collaborate across departments with the entire team, including leadership, to help design and implement processes that ensure smooth onboarding, robust product adoption, and revenue growth within our client base.
Key Responsibilities
- Facilitate the onboarding process for clients using Canary's suite of solutions, ensuring that key stakeholders are well-versed in all features and functionalities.
- Design and implement health management strategies to proactively identify risks within the client base and opportunities for expanding Canary's reach.
- Recognize product gaps and opportunities to enhance customer service, collaborating with our Product team to define requirements and conduct beta testing of solutions.
- Serve as a trusted advisor and conduct business reviews with key stakeholders from priority brands and management companies.
- Advocate for the voice of our customers within Canary to help us maintain a customer-centric approach in all our endeavors.
Qualifications
- BA/BS degree.
- Minimum of 3 years of experience in Customer Success or Account Management.
- Exceptional written and verbal communication skills, with a focus on active listening.
- Proven history of establishing strong business relationships that lead to enduring partnerships.
- Ability to work independently and thrive in a lean, fast-paced organization.
- Previous experience in the hospitality industry is highly preferred.
- Familiarity with Salesforce is a plus.
- Experience with collaboration tools (e.g., Slack, Asana) is advantageous.
Benefits
- Comprehensive Health Care Plan (Medical, Dental, and Vision).
- Paid Time Off (Vacation, Sick Leave & Public Holidays) and additional Canary Days.
- Stock Option Plan.
- Flexibility to visit and travel to our offices.
- Paid Parental Leave.
- A diverse, global team.
Canary Technologies is committed to being an equal opportunity employer. We recruit, employ, train, compensate, and promote talent without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
We strive to create a fun and engaging workplace. To achieve this, we have introduced Canary Days as company holidays to ensure our team has time to recharge. Whether it means enjoying an extended weekend each month or ensuring sufficient breaks during busy workweeks, we prioritize the well-being of our employees.
Additionally, we offer various clubs and perks to foster team bonding:
- Self Improvement Club: Monthly meetings to share personal goals, with $75 reimbursement for related expenses.
- Fireside Chat: Monthly discussions on a variety of topics, initially focused on women's issues but now encompassing broader themes.
- $50 reimbursement for stays at hotels utilizing Canary Check-in.
- $500 travel reimbursement for visits to our offices, encouraging team collaboration and exploration of new cities.
