Client Success Manager

4 days ago


San Francisco, California, United States One Legal Full time
About One Legal

One Legal is a leading provider of innovative technology solutions for legal professionals. With over 30 years of experience, we continue to be a respected industry leader. Our mission is to empower legal professionals to succeed through our cutting-edge solutions.

Job Description

We are seeking a highly ambitious and results-driven Manager of Client Success to join our team. As a key member of our Client Success team, you will be responsible for driving revenue growth by guiding your team to retain, expand, and diversify the value we offer to clients.

Key Responsibilities
  • Lead and mentor a team of Client Success Managers, focusing on performance and professional development.
  • Ensure client needs shape business decisions, implementing practices that align with client expectations and business goals.
  • Actively engage with clients, resolve issues, and foster loyalty through frequent outreach.
  • Identify gaps in product usage and develop strategies to drive revenue growth.
  • Hold your team accountable for meeting targets and key performance metrics.
  • Collaborate with internal and external stakeholders to ensure clear communication.
Requirements
  • 3+ years managing teams.
  • 6+ years in sales or account management, ideally selling software to professional services.
  • Experience driving revenue growth and proven ability to exceed targets and manage a diverse client portfolio.
  • Strong background in consultative sales and trust-based client relationships.
  • Client-focused with a passion for excellence.
  • Strong leadership, communication, and presentation skills.
  • Experience with web technologies and selling SaaS solutions.
  • Knowledge of civil litigation processes is a plus.
  • Willingness to travel up to 15% for in-person meetings and events.
What We Offer

We offer a competitive total rewards package, including a base salary, bonus, commissions, equity, and other benefits. Our benefits package is designed to support your well-being and help you succeed in your role.

Our Commitment

We believe that our success is built on the unique contributions of our employees. We welcome diverse perspectives and experiences, and we are committed to creating an inclusive and supportive work environment.



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