Client Success Director

2 months ago


San Francisco, California, United States Arine Full time
About Arine

A rapidly growing healthcare technology and clinical services company, Arine is dedicated to ensuring individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.

The Role

We are seeking a mid-level Client Success Director to build and grow relationships with our clients. This role is responsible for establishing meaningful relationships with Arine clients, ecosystem partners, and other key stakeholders.

Key Responsibilities
  • Oversee all business aspects of the client life cycle from implementation through maintenance
  • Create and oversee client-specific and organizational KPIs and operational metrics to ensure the quality of deliverables meets or exceeds client expectations
  • Build deep knowledge of each client's needs and goals, match those needs using Arine's platform and identify areas where additional capabilities could be deployed
  • Represent the voice of the client and collaborate with the Product, Engineering and Delivery teams to monitor opportunities for new products and features as Arine grows its customer base
  • Generate and document use cases, case studies, white papers, and other client success examples to build Arine brand awareness in conjunction with the marketing team
Requirements
  • 5+ years of experience in account management, client success, consulting, or other client-facing leadership role with a track record of execution, innovation, and passion for growth in the healthcare industry
  • Excellent written and verbal communication skills; ability to articulate client needs and to translate complex concepts into digestible and understandable messaging
  • Ability to lead a team to successfully drive a project to completion from strategy development through planning, execution and closure
  • Strong knowledge of and ability to set the strategic path and execute integrated project management processes
What We Offer

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

The posted range represents the expected base salary range for this position and does not include any other potential components of the compensation package, benefits, and perks.

Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria.

The base salary range for this position is: $160,000-190,000/year.



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