Client Success Director

5 days ago

San Francisco, California, United States Arine Full time
About Arine

Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.

Our innovative software platform (SaaS) combines cutting-edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.

The Role

This position offers the opportunity to work with a collaborative team that is at the heart of where Arine has impact - with our clients and their members.

You will have the opportunity to engage cross-functionally with both our clients and internal teams, as well as grow with our client success team as it evolves to enable the next phase of Arine's rapid growth.

As a Client Success Director, you will be responsible for establishing meaningful relationships with Arine clients, ecosystem partners, and other key stakeholders.

Key Responsibilities
  • Serve as the primary point of contact for clients, overseeing all business aspects of the client life cycle from implementation through maintenance
  • Create and oversee client-specific and organizational KPIs and operational metrics to ensure the quality of deliverables meets or exceeds client expectations
  • Build deep knowledge of each client's needs and goals, match those needs using Arine's platform and identify areas where additional capabilities could be deployed
  • Represent the voice of the client and collaborate with the Product, Engineering and Delivery teams to monitor opportunities for new products and features as Arine grows its customer base
  • Generate and document use cases, case studies, white papers, and other client success examples to build Arine brand awareness in conjunction with the marketing team
Requirements
  • 5+ years of experience in account management, client success, consulting, or other client-facing leadership role with a track record of execution, innovation, and passion for growth in the healthcare industry
  • Excellent written and verbal communication skills; ability to articulate client needs and to translate complex concepts into digestible and understandable messaging
  • Ability to lead a team to successfully drive a project to completion from strategy development through planning, execution and closure
  • Strong knowledge of and ability to set the strategic path and execute integrated project management processes
What We Offer

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future.

You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

The posted range represents the expected base salary range for this position and does not include any other potential components of the compensation package, benefits, and perks.

Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria.

The base salary range for this position is: $160,000-190,000/year.

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