Insurance Client Support Specialist

2 weeks ago


Federal Way, Washington, United States Praveen Nair-Farmers Insurance Agency Full time
Job Overview

The Customer Care Representative role involves managing incoming calls, delivering exceptional service to clients of the agency, assisting with insurance policy renewals in collaboration with the underwriting team, and performing various tasks as assigned by the agency leadership.

Compensation
Starting salary for licensed candidates ranges from $36,000 to $45,000.


Employee Benefits

Annual salary based on experience.

Comprehensive training provided.

Standard Monday to Friday work schedule.

Opportunities for career advancement.

Evenings off.

Paid Time Off (PTO) available.


Key Responsibilities

Manage customer requests for policy changes.

  • Process premium payments from clients.
  • Confirm and update client contact information during each interaction.
  • Respond to all voicemail messages in a timely manner.
  • Provide ongoing assistance to insurance clients as required.

Qualifications

Must obtain a Property and Casualty insurance license within 90 days (study materials will be provided).

  • Property & Casualty license is preferred, but training will be offered.
  • Excellent verbal and written communication skills.
  • Professional telephone demeanor.
  • Strong spelling and grammar abilities.
  • Demonstrated work ethic and leadership capabilities.


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