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Client Care Specialist

2 months ago

Federal Way, Washington, United States Twin Lakes Veterinary Hospital Inc Full time
Join Our Family at Twin Lakes Veterinary Hospital

At Twin Lakes Veterinary Hospital, a community-focused veterinary clinic with a rich history of service, we are looking for a committed Client Care Specialist to enhance our front desk operations. Our modern facility is dedicated to providing top-notch care for pets and exceptional service for their owners.

We pride ourselves on fostering a supportive environment where teamwork is paramount. Our staff is treated like family, and we strive to uphold the highest standards in both veterinary care and customer service.

Position: Client Care Specialist

Key Responsibilities:

  • Greet pet owners warmly upon their arrival
  • Assist in checking in patients for their scheduled visits
  • Gather and confirm necessary information from pet owners
  • Operate a multi-line phone system and manage communication channels
  • Coordinate appointment scheduling and handle any cancellations
  • Process payments and clarify charges as needed
  • Maintain accurate client records and perform various administrative duties

Required Qualifications:

  • Strong customer service and interpersonal communication skills
  • Ability to handle multiple tasks and prioritize effectively in a busy setting
  • Competence in using computer systems and office equipment
  • Experience with electronic medical record systems is a plus
  • Reliable transportation is necessary

What We Offer:

  • Comprehensive Health Insurance (including medical and dental)
  • Generous Paid Time Off
  • Employee Discounts on services
  • 401(k) Plan with Company Match
  • Access to Employee Assistance Programs
  • Competitive salary based on experience

Work Schedule:

  • Full-time role with 36-40 hours per week
  • Standard Monday to Friday schedule with possible Saturday shifts
  • Daytime hours only