Customer Service Representative
1 week ago
Position Overview:
The Bilingual Call Center Associate and Donation Processor plays a vital role within the Donor Care Department, directly reporting to the Manager of Support Drive Experience.
This role is primarily focused on handling incoming calls and managing donations during fundraising initiatives.Company Overview:
Hope Media Group encompasses various radio stations and is dedicated to serving the community through its outreach efforts. This position is located in Houston, TX, and requires full onsite presence.
Work Schedule: Various shifts available between 6:00 AM CST and 7:00 PM CST.
Key Responsibilities:
- Answer incoming calls from Spanish-speaking donors in a courteous manner.
- Collect donor contact details and personal stories.
- Process monetary donations securely by entering credit card information while ensuring donor confidentiality.
- Maintain the privacy of all donor data.
- Offer to pray with callers when appropriate.
Faith and Values:
Demonstrate a commitment to faith by praying for colleagues during team meetings and engaging with donors/listeners as needed. Participate in on-air fundraising initiatives.
Maintain a personal relationship with Jesus Christ and embody a Christ-like demeanor in all interactions.
Qualifications:
- Education: High School diploma or equivalent.
- Experience: Proven customer service background.
- Skills: Proficient in both Spanish and English, with strong moral integrity.
- Knowledge of technology: Familiarity with laptops and phone systems.
- Heart for Christian ministry and active participation in a local Bible-believing church.
Working Conditions:
Evening shifts may be required, with physical demands including effective communication and the ability to handle light physical tasks.
Reasonable accommodations will be provided for individuals with disabilities to perform essential job functions.
Compensation: Salary range is $13.00-$15.00 per hour, based on experience.
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