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Customer Service Representative

2 months ago

Humble, Texas, United States Triple Shift Entertainment Full time
Job Summary:

We are seeking a highly motivated and customer-focused Front Desk Attendant to join our team at Triple Shift Entertainment. As a Front Desk Attendant, you will be the first point of contact for our guests and will play a critical role in ensuring their visit is enjoyable and memorable.

Key Responsibilities:
  • Greeting and Welcoming Guests: Greet and welcome guests with a smile, providing a positive first impression of our facility.
  • Guest Service: Provide prompt, efficient, and courteous service to guests, ensuring their needs are met and exceeded.
  • Scheduling and Lane Management: Manage the scheduling of bowling lanes and equipment, ensuring maximum utilization and efficient control of the flow of guests.
  • Guest Education: Educate guests on lane availability, pricing, and any ongoing promotions, ensuring they have a clear understanding of our offerings.
  • Equipment Management: Assist guests in selecting appropriate equipment, such as shoes, and ensure that equipment is clean and organized.
  • Payment Processing: Process lane reservations, walk-in requests, and lane assignments, as well as handle cash and electronic payments.
  • Customer Inquiries: Answer customer inquiries via in-person, phone, or email, providing prompt and accurate responses.
  • Desk Maintenance: Maintain a clean and organized desk area, ensuring a professional and welcoming environment for guests.
  • Equipment Cleaning: Manage equipment cleaning and organization, including removing chipped and cracked bowling balls from racks as needed.
  • Teamwork: Promote an atmosphere of teamwork by assisting co-workers and communicating customer concerns and complaints to management.
Requirements:
  • Customer Service Experience: Previous customer service experience is required, with a focus on providing excellent service and ensuring guest satisfaction.
  • Interpersonal and Communication Skills: Excellent interpersonal and communication skills are essential for success in this role.
  • Cash Handling and Point-of-Sales Systems: Familiarity with cash handling and point-of-sales systems is required.
  • Flexibility: Flexibility to work varying shifts, including evenings, weekends, and holidays, is essential for this role.
  • Time Management and Prioritization: Excellent time management and prioritization skills are required to manage multiple tasks and responsibilities.