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Customer Service Representative

2 months ago

Humble, Texas, United States Domino's Pizza LLC Full time

Job Summary:

Domino's Pizza LLC is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, answering phone calls, and resolving customer complaints in a professional and courteous manner.

Key Responsibilities:

  • Answer phone calls and respond to customer inquiries in a timely and professional manner
  • Resolve customer complaints and concerns in a fair and courteous manner
  • Provide product information and recommendations to customers
  • Process customer orders and handle payment transactions
  • Maintain a clean and organized workspace, including the customer service area and surrounding areas
  • Work collaboratively with other team members to achieve sales and customer satisfaction goals

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and multitask
  • Basic math skills and accuracy with handling cash and credit transactions
  • Ability to stand for long periods of time and move around the store as needed

Working Conditions:

  • Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
  • In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas
  • Sudden changes in temperature in work area and while outside
  • Fumes from food odors
  • Exposure to cornmeal dust
  • Cramped quarters including walk-in cooler
  • Hot surfaces/tools from oven up to 500 degrees or higher
  • Sharp edges and moving mechanical parts

Physical Demands:

  • Standing: Most tasks are performed from a standing position
  • Walking: Walking is generally in short distances for short durations
  • Sitting: Paperwork is normally completed in an office at a desk or table
  • Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
  • Carrying: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves
  • Pushing: Pushing is performed to move trays which are placed on dollies
  • Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, and perform maintenance
  • Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station
  • Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas
  • Reaching: Reaching is performed continuously; up, down and forward
  • Hand Tasks: Eye-hand coordination is essential