Orthopedic Office Coordinator

1 month ago


Jacksonville, Florida, United States The Center for Orthopedic and Research E Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Office Representative to join our team at The Center for Orthopedic and Research Excellence. As a key member of our front office staff, you will be responsible for providing exceptional customer service, managing patient flow, and ensuring the smooth operation of our clinic.

Key Responsibilities:
  • Greets patients, answers phone calls, and responds to patient inquiries in a professional and courteous manner.
  • Manages patient scheduling, including verifying insurance information and obtaining necessary authorizations.
  • Collects patient payments, co-pays, and past-due balances, and ensures accurate and timely processing of financial transactions.
  • Maintains accurate and up-to-date patient records, including demographic and insurance information.
  • Provides excellent customer service, resolving patient complaints and concerns in a timely and professional manner.
  • Collaborates with clinical staff to ensure seamless communication and coordination of patient care.
Requirements:
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Basic computer skills and knowledge of medical software.
What We Offer:
  • A competitive hourly rate.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • A 401(k) plan with company match.
  • Opportunities for professional growth and development.


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