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Technical Support Specialist

1 month ago

Springfield, Missouri, United States QPS Employment Group Full time
Job Summary:

We are seeking a highly skilled Technical Support Representative to join our team at QPS Employment Group. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients. This is a contract to hire opportunity.

Key Responsibilities:

  • Provide technical support and answer customer questions via phone, email, or chat
  • Develop and maintain productive customer relationships
  • Provide in-person training to customers on technical products and services
  • Attend domestic and international tradeshows to provide sales and technical support
  • Continuously develop knowledge of security industry and its products
  • Stay up-to-date with industry trends and technologies
  • Protect company information and maintain confidentiality
  • Perform other duties as assigned

Requirements:

  • Excellent verbal communication skills
  • Knowledge of computer hardware and software
  • Ability to learn technical materials quickly
  • Ability to remain calm and professional in pressure situations
  • Ability to accurately follow detailed instructions
  • Punctual and have a good work attitude
  • Accept and benefit from constructive criticism
  • Detail-oriented and customer-centered

About QPS Employment Group:

QPS Employment Group is a full-service staffing firm with over 50 offices throughout the Midwest. We place great people with great companies in various industries. Why work with QPS?

  • Access to sought-after positions with leading employers
  • Dedicated placement specialists who will guide you through every step of the job search process