Clinical Support Specialist

4 days ago

Springfield, Missouri, United States American Oncology Network LLC Full time
Job Summary:

As a Clinical Support Specialist at American Oncology Network LLC, you will play a vital role in providing support to our clinical team to ensure the delivery of exceptional patient care. Your primary responsibilities will include collecting data to prepare new patient charts, completing medical forms, and facilitating prescription refills as directed by the physician or APP. You will also be responsible for obtaining prior authorizations for prescription medications and supporting incoming phone calls regarding patient inquiries. Additionally, you will consult with the Clinical Nurse Manager, Lead RN, and/or physician to present patient problems and resolve them or direct calls to the appropriate person. You will demonstrate a working knowledge of all facets of the role, relevant regulations, and organizational and departmental policies and procedures. This is a dynamic role that requires strong analytical and critical thinking skills, as well as excellent communication and interpersonal skills. If you are a detail-oriented and organized individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Handle prescription refill requests according to Company procedure and be proficient with SureScripts or other refill software as needed.
  • Obtain prescription authorizations as needed using appropriate applications and software. Document authorizations in patient chart with coverage dates.
  • New patient calls and data collection to prepare charts as assigned.
  • Answers phone calls from patients, physicians, hospitals, and home health agencies, using nursing assessment skills to determine the nature of each call, its urgency, how to resolve the question/problem, and to whom to direct the call.
  • Support completion of forms as needed to support patient care (i.e., Insurance and disability, Handi-Cap parking, DME requests).
  • Question documentation outside of the patient chart.
  • Document in patient's chart to accompany message for nurses and doctor.
  • Be able to discuss with physician and/or nurse practitioner the steps necessary to ensure proper patient care.
  • Be able to discuss with the physician any abnormal labs or tests presented to them by other staff members so that appropriate action regarding further orders can be carried out and charted, if necessary.
  • Responsible for hospice and home health agency questions regarding patients and documenting the physician's decision regarding the request.
  • Contact emergency room when a patient is directed there, give explanation, diagnosis, and a phone number where physician can be contacted.
  • Support documentation and referrals for DME requests.
  • Prepare charts with updated information, procedures, notes, path, labs, etc. in the interim of previous visit to ensure clinicians have information needed for patient visit and care.
  • Other duties as assigned.
Requirements:
  • High school education required.
  • Current License as a Licensed Practical Nurse, in state of employment.
  • Must have CPR and BLS certifications.
  • 1-2 years of experience with hematology/oncology patients in a clinic or hospital.
Core Capabilities:
  • Analysis & Critical Thinking: Critical thinking skills including solid problem-solving, analysis, decision-making, planning, time management, and organizational skills. Must be detail-oriented with the ability to exercise independent judgment.
  • Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
  • Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
  • Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness, and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as a positive employee, physician, and community relations.
  • Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with the ability to work independently with limited supervision. Ability to work remotely effectively as required.

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