Electronic Visit Verification Support Specialist

2 days ago


Springfield, Missouri, United States Tempus Unlimited Inc. Full time
Job Summary

Tempus Unlimited, Inc. is seeking a highly skilled and motivated Electronic Visit Verification Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch support to our EVV program users, ensuring seamless implementation and ongoing support of our EVV solution.

Key Responsibilities
  • Develop and maintain in-depth expertise on Tempus EVV solution
  • Provide 2nd level support for new and existing users of the Tempus EVV program
  • Investigate software issues and bugs, and collaborate with developers to ensure continued efficiency of EVV solution
  • Engage in activities to support the full life cycle of the Tempus EVV program, including pilot coordination, implementation/roll-out, ongoing support, and troubleshooting
  • Respond to emails and communication through FMS software
  • Provide fast-paced, high-volume call center customer service, both inbound and outbound
  • Assist other Tempus Unlimited departments as needed
  • Perform other duties as assigned by Supervisor
Requirements
  • High school diploma or equivalent required; college degree preferred
  • Software and/or technical support experience
  • Customer service experience
  • Microsoft Suite experience
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Ability to multitask and meet deadlines
Work Environment

This role operates in a professional office environment, requiring standard office equipment and software.

Travel

Travel may be required for this position.


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