L2 Technical Support Specialist

1 month ago


Albany, New York, United States Oracle Full time
Job Description

Oracle is seeking a highly skilled L2 Technical Support Specialist to join our Support organization. As a key member of our team, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.

Key Responsibilities:

  • Field and resolve post-sales non-technical customer inquiries via phone and electronic means.
  • Provide technical support and guidance on the use and troubleshooting of our Electronic Support Services.
  • Act as a liaison between Oracle employees and customers, with minimal direction from management.
  • Provide resolution on a wide range of technical and non-technical customer issues, primarily in real-time with follow-up for complex matters.

Requirements:

  • Minimum 2-3 years' experience installing/configuring/supporting/administering Micros F&B management software products (Reporting and Analytics, RES 3700, Simphony).
  • Experience/understanding of working in a data center.
  • Degree or equivalent experience in a technical field.
  • Knowledge of food and beverage management procedures.
  • Minimum two years' F&B experience.
  • Previous experience in supporting alternative hospitality software products.

Preferred Qualifications:

  • 2+ years database experience (Oracle, MySQL) - confident in writing/reading complex SQL queries and update statements.
  • Working knowledge of Networks, PCs, and resolving installation issues.
  • Experience working with virtual machines (VMWare, Oracle Virtualbox).
  • Familiarity with current operating systems.
  • Previous technical support or help desk experience.
  • Good interpersonal skills.
  • Customer-focused demeanor.
  • Knowledge of common help desk and ticketing solutions.
  • Experience working with multi-functional teams.

About Us:

Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We're committed to expanding our inclusive workforce, promoting diverse insights and perspectives. We offer a highly competitive suite of employee benefits, flexible medical, life insurance, and retirement options. We encourage employees to give back to their communities through our volunteer programs.

Oracle is an Equal Employment Opportunity Employer



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