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Customer Service Representative

2 months ago

Doral, Florida, United States Marriott Vacations Worldwide Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Marriott Vacations Worldwide. As a Guest Services Agent, you will be responsible for providing exceptional service to our owners and guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Check-in and Check-out Process: Welcome and check-in guests, review property amenities, services, and hours of operation, and provide information on local areas of interest and activities.
  • Guest Service and Support: Actively listen and respond positively to guests' questions, concerns, and requests, and contact other departments to help resolve guest issues.
  • Room Features and Amenities: Identify and explain room features to guests, such as the use of room keys, ice and vending areas, and other amenities.
  • Follow-up and Follow-through: Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Communication and Teamwork: Answer telephone calls, route calls to the proper department as applicable, and may be asked to assist with bellman and runner duties depending on facility or location.
Requirements
  • Availability and Flexibility: Available to work various shifts, holidays, and both weekend days.
  • Physical Demands: Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
  • Lifting and Carrying: Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
  • Background and Drug Screening: Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
What We Offer
  • Competitive Pay and Benefits: Competitive pay, medical, dental, vision, and 401(k) opportunities.
  • Travel Discounts and Perks: Travel discounts, credit union membership, tuition reimbursement, professional counseling, and family support.
  • Professional Growth and Development: Opportunities for growth and development, including training and education programs.