Customer Service Representative
3 weeks ago
Seeking an experienced Customer Service Representative to join our team at SNI Companies. The ideal candidate will possess excellent communication skills, be able to handle complaints and difficult situations, and have a driving team ambition and be goal-oriented.
- Must be extremely friendly and easy to talk to.
- Some experience working with the general public or call center environment.
- Must have a proven record of dependability and reliability.
- Proficient in Microsoft Office.
- Must be a skilled listener - customers will tell you what they want.
- Excellent communication skills a MUST, both verbal and written.
- Works well in fast-paced environment servicing same day business for our distribution channel across the United States.
- Works well as a team player but understands how to prioritize and manage their individual workload too.
- Responsible to work a call center answering phones, placing orders, and providing shipping.
- Respond timely to email inquiries and facilitate departmental deadlines and goals.
- Utilize company resources for product knowledge and proactive approach to constant refreshing of latest product offerings.
- Answer all queries in a professional, honest and straightforward manner.
- Ability to multi-task and work under pressure while maintaining a high level of accuracy and organization.
- Must be highly organized with superior follow-up skills.
- Assist in providing initial training to new agents as and when required.
- Explain/demonstrate the benefits of clients' products.
- Flexibility to work additional hours during peak season.
- Learn new tasks as needed for upward growth (team and individual).
- Be a dependable and reliable team player.
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