Customer Service Representative
6 days ago
Adecco is currently assisting a local client in their search to fill a Customer Service Representative position in Miami, FL.
Job Summary:We are seeking a highly skilled and customer-focused individual to provide exceptional service to our clients. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing solutions to meet their needs.
Key Responsibilities:- Files claims by collecting pertinent information from customers.
- Answers routine questions and resolves basic problems, referring more difficult items to higher-level team members for guidance.
- Follows standard screens/scripts to perform most tasks, maintains and updates company records as needed.
- Processes and determines coverage by reviewing forms and other applicable records.
- Maintains professionalism and effectively interacts with all contacts, both internal and external.
- High School diploma or GED equivalent.
- Minimum of 6 months of customer service experience (Call Center Preferred).
- Excellent Customer Service skills.
- Excellent verbal and written communication skills.
- Basic problem-solving skills.
- Experience with Microsoft-based programs and computer products.
- An acute attention to detail/accuracy and effective note taking/documenting skills.
Adecco offers a competitive compensation package, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.
Equal Opportunity Employer:Adecco is an Equal Opportunity Employer/Veterans/Disabled. We consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.
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