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Customer Service Representative

1 month ago

Doral, Florida, United States TOTALPACK INC Full time
Job Summary

We are seeking an experienced Customer Service Associate to join our team at TOTALPACK INC. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services.

Key Responsibilities:

  • Provide customer service and support via phone, email, and in-person
  • Resolve customer complaints and issues in a timely and professional manner
  • Upsell and cross-sell products and services to customers
  • Process customer orders and handle returns and exchanges
  • Work closely with the sales team to identify and pursue new business opportunities

Requirements:

  • 2+ years of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong product knowledge and sales skills
  • Fluency in English and Spanish

What We Offer:

  • Competitive salary and bonus structure
  • Opportunities for career growth and advancement
  • Comprehensive benefits package
  • Fun and dynamic work environment