Customer Service Representative
3 hours ago
This role is crucial to the success of our retail stores. As a Customer Service Specialist, you will work closely with customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions to meet their requirements. Your primary goal will be to deliver exceptional customer service, ensuring maximum client satisfaction while consistently meeting sales targets.
Key Responsibilities:- Provide excellent customer service, responding to customer inquiries and resolving any concerns promptly
- Work closely with wholesale and retail customers to determine their needs and present suitable products and services
- Build strong relationships with customers, fostering trust and loyalty
- Process sales transactions accurately and efficiently, adhering to company policies and procedures
- Meet and exceed sales goals on a monthly, quarterly, and yearly basis
- Maintain accurate work order files and formulas
- Pull products from the sales floor or warehouse as needed
- Tint and mix products to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load and unload delivery trucks
- Assist with deliveries as needed
- Maintain in-stock and presentable condition of assigned areas
- Stay knowledgeable about products offered and discuss available options with customers
- Comply with inventory control procedures
- Suggest ways to improve sales and customer satisfaction
- Must be at least 18 years old
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, including evenings and weekends
- Valid, unrestricted Driver's License
- High School diploma or GED
- At least one year of experience in a delivery, retail, or customer service position
- Previous experience selling paint and paint-related products
- Previous experience operating tinting and mixing equipment
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