Human Service Specialist

2 weeks ago

Oakland, California, United States La Clínica de La Raza Full time

Exceptional Patient Experience: La Clínica de La Raza is seeking a Human Service Specialist to deliver a first-rate experience to our valued patients. As a frontline representative, you will be the first point of contact for our patients, ensuring a welcoming and hassle-free visit.

Key Responsibilities:

Customer Service:

  • Greet patients, register them in the electronic system, and determine the source of payment by verifying program eligibility.
  • Resolve patient complaints and escalate issues as needed.
  • Participate in problem-solving to meet revenue and customer satisfaction targets.
  • Answer telephone inquiries and provide information or route calls to the appropriate person or department.

General Office Duties:

  • Perform general office tasks such as sorting mail, filing, and photocopying.
  • Receive and route messages or documents to the appropriate staff.
  • Retrieve and enter data into medical records systems.
  • Assist patients in completing forms.
  • Operate standard office equipment, including computers, calculators, fax machines, and copy machines.
  • Screen and monitor requests, completing or routing as assigned.
  • Inventory stock, order, and verify receipt of medical, lab, or office supplies or equipment.
  • Perform record-keeping duties as required.

Commitment to Quality:

  • Contribute to a welcoming clinical space and healthy work environment through proactive relationship building, direct communication, and sound judgment.
  • Communicate and work effectively with all members of the care team to best serve patients.
  • Participate fully in huddles, staff meetings, team-building activities, and assigned development opportunities.
  • Adhere to La Clínica's ethical and professional standards, including policies and procedures.
  • Complete required trainings and policy acknowledgments in the granted timeframe.
  • Perform other related duties as required.

Requirements:

Knowledge:

  • Knowledge of basic medical/dental terminology and office procedures and processes.
  • Effective approaches to customer service delivery.
  • Modern medical office and computer systems and applications, especially MS Word and Outlook.
  • Knowledge of Electronic Health Records and Electronic Practice Management systems preferred.
  • Knowledge of general practice and procedures of bookkeeping, accounting, auditing, and computer systems.

Abilities:

  • Demonstrated good judgment in identifying effective solutions or approaches to customer service-related problems.
  • Ability to maintain strict confidentiality regarding patient information.
  • Clear and effective written and verbal communication skills in English.
  • Ability to follow oral and written instructions.
  • Bilingual in English and Spanish preferred.
  • Ability to perform arithmetic calculations.
  • Minimum typing speed of 25-30 wpm.
  • Self-motivated and able to work independently as well as collectively to complete daily tasks.
  • Ability to perform detailed administrative work methodically with speed and accuracy.
  • Demonstrate flexibility and ability to accept changes gracefully.
  • Ability to work professionally and collaboratively in a team environment.
  • Ability to communicate and work congenially with people from various ethnic, socio-economic, and educational backgrounds and life experiences.
  • Ability to participate with other staff in Saturday and evening rotations.

Education and Experience:

  • High school diploma/equivalent.
  • One year of experience in a clinical or similar professional office setting.
  • Meet all health clearances required for healthcare settings.
  • Experience with public medical assistance programs, including eligibility criteria, or credit and collection work for medical assistance through personal interview.
  • Certification in Application Assistance (CAA) preferred.

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