Human Service Specialist

7 days ago

Oakland, California, United States La Clinica de La Raza Full time
About La Clínica de La Raza

We are a community-based health center committed to providing culturally appropriate, high-quality, and accessible healthcare to the diverse communities of the San Francisco Bay Area. Our mission is to ensure that individuals who do not have healthcare coverage receive the same quality healthcare as those who do.

Job Summary

We are seeking a Human Service Specialist to join our team. As a Human Service Specialist, you will be responsible for delivering exceptional frontline service to our patients, ensuring that their visit is memorable and hassle-free. You will assist individuals and families to enroll in or maintain health coverage, and provide valuable resources to our patients as they help determine initial and on-going eligibility for programs such as Medi-Cal, Healthy Families, and other assistance programs.

Key Responsibilities
  • Customer Service: Greet visitors, ascertain purpose of visit, and register patients in the appropriate electronic system. Determine source of payment by verifying program eligibility in government or insurance plans. Hear and resolve patient complaints or escalate appropriately.
  • General Office Duties: Perform general office duties such as sorting mail, filing, and photocopying. Receive and route messages or documents, such as laboratory results, to appropriate staff. Retrieve and enter data into medical records system.
  • Commitment to Quality: Contribute to a welcoming clinical space and healthy work environment through proactive relationship building, direct communication, and practicing sound judgment. Communicate and work effectively with all members of the care team to best serve patients.
Requirements
  • Knowledge: Knowledge of basic medical/dental terminology and office procedures and processes. Effective approaches to customer service delivery. Modern medical office and computer systems and applications, especially MS Word, Outlook.
  • Abilities: Demonstrated good judgment in identifying effective solutions or approaches to customer service related problems. Ability to maintain strict confidentiality regarding patient information. Clear and effective written and verbal communication skills in English.
  • Education and Experience: High school diploma/equivalent. One year of experience in a clinical or similar professional office setting. Meet all health clearances required for healthcare settings.

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