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Guest Services Representative
2 months ago
**Guest Services Representative - $500 Sign On Bonus**
**Company Overview**
Westgate Resorts is a premier hospitality provider, renowned for creating unforgettable experiences in luxurious settings. Our team at Westgate Painted Mountain Golf Resort is dedicated to delivering exceptional service amidst the stunning backdrop of the Sonoran Desert.
**Role Overview**
As a Guest Services Representative, you will play a vital role in ensuring a seamless experience for our guests. Your responsibilities will include:
- Welcoming guests, managing check-ins and check-outs efficiently.
- Assigning accommodations and providing essential information regarding the resort's amenities.
- Handling incoming correspondence and relaying messages promptly.
- Addressing guest inquiries about services, local attractions, and travel arrangements.
- Maintaining accurate records of room availability and guest accounts.
- Processing payments and managing billing inquiries.
- Facilitating reservations for dining, transportation, and entertainment.
- Assisting guests with secure storage of valuables.
- Conducting nightly audits to ensure accuracy.
- Listening attentively to guest concerns and providing effective solutions.
**Benefits**
We offer a comprehensive benefits package that includes:
- Health insurance options including medical, dental, and vision.
- Paid Time Off (PTO) for vacation, sick leave, and personal time.
- Paid holidays to celebrate with family and friends.
- 401K plan with a generous company match.
- Access to Daily Pay for flexible financial management.
- Wellness initiatives to support your health.
- Tuition assistance for professional development.
- A supportive and engaging workplace culture.
- Employee Assistance Program (EAP) for personal support.
- Exclusive discounts for team members on various services.
- Opportunities for career advancement and skill development.
- Engagement in community service initiatives.
At Westgate Resorts, we prioritize the health and safety of our team members and adhere to all relevant guidelines to ensure a safe working environment.
