Merchant Support Representative II

3 weeks ago


Calabasas, California, United States Maverick Payments Full time
About the Role

Maverick Payments is seeking a highly skilled Merchant Support Representative II to join our team. As a key member of our client service team, you will be responsible for providing exceptional customer service and support to our merchants and partners.

Key Responsibilities
  • Provide superior customer service and support to merchants and partners via phone, email, and ticketing systems.
  • Act as a liaison between departments to resolve client inquiries and provide solutions.
  • Prepare and send professional email communications and responses.
  • Educate and assist merchants with various payment services, including batch processing, funding, reconciliation, and tax reporting.
  • Provide basic technical assistance and support with PCI compliance and certification, password resets, and dashboard navigation.
  • Assist with address and account updates, and support specialized projects as needed.
Requirements
  • High School Diploma or equivalent; some college preferred.
  • Experience in merchant services, financial services, or related fields.
  • Call center experience in the payments industry.
  • Strong verbal and written communication skills.
  • Ability to prioritize tasks and work autonomously in a fast-paced environment.
  • Bi-lingual a plus.
  • Works on-site at the company's Calabasas office.
What We Offer
  • Competitive salary, bonuses, and incentives.
  • Comprehensive health, vision, and dental insurance programs.
  • Paid time off, paid sick leave, and paid holidays.
  • 401K plan with matching contribution.
  • Commitment to career development and advancement.
  • Employee recognition and bonus programs.

Maverick Payments is an Equal Opportunity Employer. Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization.



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