Appointment Coordination Specialist

2 weeks ago


Boynton Beach, Florida, United States RAYUS Radiology Full time

**Remote Work Available After Training**

RAYUS Radiology is at the forefront of transforming the radiology landscape, emphasizing its essential role in diagnosis and treatment. We are currently seeking a Scheduling Specialist to enhance our patient and professional interactions.

This is a full-time role requiring 40 hours per week, with shifts scheduled Monday through Friday, either from 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM. Additionally, this position includes one Saturday shift each month from 8:00 AM to 2:00 PM.

**Eligibility for remote work follows a 6-month training period**

KEY RESPONSIBILITIES:

(85%) Scheduling Duties

  • Manage incoming calls professionally and efficiently.
  • Maintain positive communication with patients, referring offices, and colleagues.
  • Coordinate patient examinations in accordance with company policies.
  • Accurately collect and record personal, financial, and insurance details.
  • Ensure comprehensive and precise entry of patient information into systems.
  • Inform patients about their financial obligations, necessary attire, preparation kits, and transportation needs prior to their appointments.
  • Relay any scheduling modifications to technologists to maximize patient satisfaction.
  • Keep an updated database of current and potential referring physicians.
  • Assist with overflow calls for other centers to ensure seamless scheduling.
  • Provide backup support for front office staff as needed.
  • Handle calls to the main contact number and direct them to the appropriate department.

(10%) Insurance Responsibilities

  • Pre-certify all examinations with the patient’s insurance provider as necessary.
  • Verify insurance details for same-day additions.
  • Utilize knowledge of insurance carriers and procedures requiring waivers to secure authorizations prior to appointments.

(5%) Additional Tasks

Complete other assigned duties as required.



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