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Patient Care Coordination Specialist

2 months ago

Boynton Beach, Florida, United States CenterWell Home Health Full time

Position Overview
As a vital member of our compassionate team, the Patient Services Coordinator-LPN is essential in orchestrating patient appointments and enhancing communication between field personnel, patients, and healthcare providers to guarantee seamless care delivery and ongoing support. This role also encompasses assisting with daily administrative functions and overseeing staff operations.

What We Offer:
- Balance between Work and Personal Life
- Opportunities for Professional Growth
- Meaningful Work Experience

We prioritize the well-being of those who care for our patients and provide benefits from the first day of employment. Discover more about the career possibilities at CenterWell Home Health by considering this opportunity.

  • Oversees patient scheduling, adjusting appointments as necessary for staff absences, and ensuring timely reassignment of patients.
  • Initiates necessary infection control documentation and submits completed reports to the HR department for record-keeping.
  • Acts as a backup during peak hours, managing incoming calls from field staff and aiding in weekly case discussions, while directing clinical inquiries to the Branch Director as needed.
  • Maintains a log of client hospitalizations, documenting coordination notes and distributing electronic updates to all relevant office, field, and sales personnel.
  • Completes scheduling tasks as they appear on the action screen, ensuring skilled nursing and injection visits are appropriately arranged.
  • Handles scheduling for additional visits and necessary orders, including:
    • Arranging discharge or OASIS collection visits post-case conference.
    • Scheduling TIF OASIS collection visits and updating the remaining schedule.
    • Rescheduling visits that were declined or missed, if applicable.
    • Processing reassigned and rescheduled appointments.
    • Ensuring supervisory visits are properly scheduled.
  • Generates all relevant scheduling reports, including Agent Summary Reports and Missed Visits Reports.
  • Prepares weekly staff schedules, reviewing for productivity and geographic considerations before submitting for Branch Director approval.
  • Verifies visit documentation in the scheduling console as required.
  • Facilitates the internal transfer of patients between different branch offices.
  • If applicable, reviews lab reports for normality, forwarding copies to the physician and Case Manager, while also routing to the Medical Records Department.
  • If clinical duties are required, may perform patient visits and participate in on-call rotations.
Utilize your expertise to create a positive impact

Qualifications:

  • Must be a Licensed Professional Nurse or Licensed Vocational Nurse in the practicing state.
  • Minimum of one year of experience in home health care.
  • Prior experience with packet reviews or quality improvement is preferred.
  • Coding certification is a plus.
  • Must have a valid state driver's license and automobile liability insurance.
  • Current licensure in the state of employment is required.
  • Excellent communication skills, the ability to engage with a diverse population, strong organizational capabilities, and the ability to prioritize multiple tasks are essential.

Work Schedule
40 hours per week

Compensation
The salary range provided reflects a good faith estimate of the starting base pay for full-time employment. Actual compensation may vary based on geographic location and individual qualifications, including skills, experience, education, and certifications. The range is $37,200 - $51,200 annually.

Benefits Overview
CenterWell Home Health, part of Humana, Inc., offers a competitive benefits package that promotes overall well-being. Our benefits are designed to support personal health and informed healthcare choices for you and your family, recognizing that life extends beyond the workplace. Benefits include medical, dental, and vision coverage, a 401(k) retirement plan, paid time off, short-term and long-term disability, life insurance, and various other opportunities.

About CenterWell Home Health
CenterWell Home Health specializes in tailored, comprehensive home care for patients dealing with chronic conditions or recovering from medical events. Our dedicated teams consist of nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers, all collaborating to assist patients in regaining their independence and improving their quality of life. As part of Humana, CenterWell is committed to a holistic approach to health, focusing on the physical, emotional, and social wellness of our patients. We employ over 30,000 clinicians dedicated to prioritizing health for our patients, communities, and team members.

Equal Opportunity Employer
Humana is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. Our policy is to ensure that all employment decisions are based solely on valid job requirements.