Plumbing Sales Representative
1 month ago
The Plumbing Sales position at Cregger Company is designed to increase sales and customer satisfaction by efficiently and courteously assisting return customers, walk-ins, warehousing responsibilities, and telephone customers in the selection and acquisition of needed products.
Key Responsibilities:- Provide exceptional customer service by taking orders and entering them into the system accurately, giving priority to regular accounts.
- Utilize electronic and published catalogs to provide product, pricing, and availability information to customers.
- Follow company pricing and credit guidelines to ensure accurate transactions.
- Solve customer problems quickly and effectively.
- Retrieve orders from the warehouse quickly and accurately.
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sales items as well as new products.
- Promote and sell overages, damaged, and discontinued items.
- Handle customer complaints and returns while maintaining a positive attitude.
- Keep merchandising and counter areas clean and attractive.
- Ensure the counter area inventory is stocked, remove or add inventory items to stimulate impulse sales, and remove discontinued items from the sales floor.
- Assist in scheduled physical inventory counts.
- Drive sales activity through outbound sales calls as directed by management.
- Participate in company-sponsored sales promotions.
- Collaborate with other departments to resolve customer service issues in a timely manner.
- Accurately use order entry, computerized systems, and other technologies as required.
- Perform other job duties as required by management.
- Follow company policies and procedures.
- Attend product training meetings.
- Pull, fill, pack, and set up orders for delivery and pickup.
- Maintain the ability to determine the status of an order at any given time.
- Follow any special instructions pertaining to any given order at any given time.
- Receive shipments, log into inventory, maintain inventory through audits.
- Report any quality or inventory discrepancy issues to the appropriate person.
- Communicate positively with supervisors, sales staff, fellow workers, and customers to coordinate deliveries/pick-up.
- Operate a forklift safely and efficiently, maintain required certification, perform vehicle safety checks, and report discrepancies to supervisor.
- Assist in keeping the facility clean, neat, safe, and operating efficiently.
- Attend product knowledge meetings as required by management.
- Present a neat and professional image.
- Assist in keeping the facility secure.
- Maintain proficiency in computerized systems and other technologies as required.
- Follow company policies and procedures.
- Valid Driver's License
- Plumbing product knowledge is a must
- Experience will be considered in starting pay.
- Experience using Solar Eclipse
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