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Technical Support Associate

2 months ago

Linthicum Heights, Maryland, United States Transformco Full time

Job Summary

The Technical Support Associate is a key member of the Transformco team, responsible for providing assistance to Service Technicians on repair calls. This role involves shuttling necessary parts and supplies for service repair completion, inventory reconciliation tasks, and other support as assigned.

Key Responsibilities

  • Rides with or meets Technician at designated location to assist on service call
  • Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance in lifting, handling of tools, etc.
  • Shuttles parts and supplies to Technician when applicable
  • Assists with inventory related tasks including cycle counts, receiving and shipping
  • Completes assignments related to fleet including preparing vans for new hires, shuttling fleet, spare fleet inspections, and prepping vans for decommissioning and sale
  • Performs other duties as assigned

Requirements

  • Valid Driver License for the State of employment
  • 18 years of age or older

Preferred Skills

  • Mechanical aptitude

Work Environment

This role requires the ability to work variable and flexible hours, including overtime as needed. The Technical Support Associate must be able to handle stressful situations and work in a fast-paced environment. Excellent communication skills and the ability to convey a positive image of the company are essential.