Customer Service Representative

3 days ago


Crystal Lake, Illinois, United States Fifth Third Full time
Job Title: Lead CSR/Teller

About the Role:

We are seeking a highly skilled and customer-focused Lead CSR/Teller to join our team at Fifth Third Bank. As a key member of our financial center, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.

Key Responsibilities:

  • Deepen relationships with customers by listening to their needs and providing personalized solutions.
  • Provide follow-up to customer questions and find solutions to address issues.
  • Be responsive and timely with correspondence to keep lines of communication open and clear.
  • Maintain a position of trust and responsibility by keeping all customer business confidential.
  • Collaborate with the Financial Center Manager to ensure all monthly cash counts are completed.
  • Partner with the Financial Center Manager to gather and report monthly FCA requests.
  • Perform daily office responsibilities to maintain the efficient operation of the office.
  • Maintain a balancing record that is in line with policy.
  • Find and correct outages and assist others as needed.
  • Assist in training newly hired Customer Service Representatives.

Requirements:

  • High school diploma/GED.
  • Work involves extensive cash handling.
  • Position requires in-depth knowledge of retail policies and procedures.
  • Work involves contact with the public, adhere to dress code guidelines.
  • Must have the ability to interact comfortably and confidently with the public.
  • Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

About Fifth Third Bank:

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.



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