Customer Service Representative

6 days ago


Crystal Lake, Illinois, United States Snap-on Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Snap-on. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet customer needs.
  • Issue Resolution: Investigate and resolve customer complaints in a timely and professional manner.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Analyze and resolve complex customer issues, escalating as necessary to ensure customer satisfaction.
  • Documentation: Maintain accurate and detailed records of customer interactions, issues, and resolutions.
  • Team Collaboration: Work collaboratively with colleagues to achieve team goals, share knowledge, and provide support.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: Minimum 1 year of customer service experience required.
  • Skills: Excellent communication, problem-solving, and interpersonal skills required.
  • Technical Skills: Proficient in Microsoft Office and other software applications.
What We Offer

Snap-on offers a competitive compensation package, comprehensive benefits, and opportunities for growth and development. We are an equal opportunity employer and welcome applications from qualified candidates.



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