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Customer Service Representative

2 months ago

Crystal Lake, Illinois, United States Snap-on Full time
Customer Service Representative

Snap-on is seeking a skilled Customer Service Representative to support our Industrial sales field and customer base. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring timely order fulfillment.

Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process customer orders and maintain accurate records
  • Collaborate with the sales team to ensure seamless order fulfillment
  • Communicate effectively with customers, sales teams, and internal stakeholders
  • Stay up-to-date on product information and provide accurate answers to customer inquiries
  • Identify and escalate potential issues to ensure timely resolution
  • Participate in team meetings and contribute to process improvements
Requirements:
  • High school diploma or equivalent required
  • Minimum 1 year of customer service experience
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in Microsoft Office and ability to learn new systems

Snap-on offers a competitive compensation package, including medical, dental, and vision benefits, as well as a 401(k) savings plan and employee stock purchase plan. We are an equal opportunity employer and welcome qualified candidates to apply.