Technical Support Specialist

4 weeks ago


Secaucus, New Jersey, United States United Software Group Full time

Job Title: Desktop Support Technician

Job Summary:

We are seeking a skilled Desktop Support Technician to join our team at United Software Group. As a Desktop Support Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and documenting all steps taken to resolve issues.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or in-person
  • Troubleshoot and resolve technical issues with client workstations, printers, and peripheral equipment
  • Document all steps taken to resolve issues in our ticketing system
  • Proactively manage ticket queue and ensure all ticket notes and statuses are up to date
  • Collaborate with colleagues to improve operational effectiveness
  • Meet individual and team SLA targets

About Us:

United Software Group is a leading provider of software solutions. We are committed to delivering high-quality products and services to our clients.

Requirements:

To be successful in this role, you will need to have excellent technical skills, strong communication skills, and the ability to work well under pressure.

What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

How to Apply:

If you are a motivated and skilled individual who is passionate about providing excellent customer service, please submit your application.



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