Regional Director, Venues

7 days ago


Jersey City, New Jersey, United States Encore Global Full time
Job Title: Regional Director, Venues

At Encore Global, we are seeking a highly skilled and experienced Regional Director, Venues to join our team. This is a full-time position that will be responsible for the overall management of operations within an assigned market or allocated locations in a region.

Key Responsibilities:
  • Team Leadership and Development: Embody and promote the company's Core Values, act as a liaison between the RVP, Venues and venue partners, and foster a culture of high performance, accountability, and continuous improvement.
  • Financial Management: Ensure all locations are running an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures.
  • Quality Service: Deliver World Class Service by analyzing results from the Guest Satisfaction Survey (GSS), Venue Executive Surveys and Venue- Branded Surveys and assisting in the development and implementation of applicable action plans.
  • Equipment Management: Enforce the security of stored gear, transportation, and maintenance of equipment at locations, provide analysis of equipment needs for locations, and partner with RVP, Venues to establish proper CAPEX submission.
  • Information Management and Reporting: Collect and consolidate monthly, quarterly and ad hoc reporting as assigned, see the Big Picture by developing programs that improve efficiencies within the area through shared labor, equipment, and industry knowledge.
Requirements:
  • Bachelor's degree preferred.
  • 14+ years of audio visual, hospitality or operations experience.
  • 12+ years of sales/customer service experience.
  • 10+ years of operations supervisory/management experience in audio visual.
  • Multi-unit leadership experience or experience successfully mentoring management level employees.
  • Effective relationship management skills and experience.
  • Strong financial acumen, sales planning, forecasting, and CRM.
  • Excellent written and oral communication and presentation skills.
  • Ability to support growth initiatives.
  • Proficiency with the use of computer hardware.
  • Proficiency with computer software and programs, including the Internet and Microsoft Office.
Competencies:
  • Manages Complexity.
  • Decision Quality.
  • Financial Acumen.
  • Strategic Mindset.
  • Plans and Aligns.
  • Ensures Accountability.
  • Drives Quality Results.
  • Collaborates.
  • Build Networks.
  • Ownership.
Work Environment:

Work is generally performed at an office that is moderately quiet. Team members will visit other work locations for meetings or for other business reasons. Working times will include days and may include evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore. This position may require up to 40% travel.



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