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Regional Director, Venues
2 months ago
Encore Global is seeking a highly skilled Regional Director, Venues to lead our venue operations team. As a key member of our leadership team, you will be responsible for overseeing the management of our venues, ensuring exceptional service delivery, and driving business growth.
Key Responsibilities- Team Leadership and Development
- Embody and promote Encore Global's core values
- Act as a liaison between the Regional Vice President, Venues and venue partners
- Mentor and develop venue leaders
- Facilitate team member training and development
- Ensure performance management concerns are addressed in a timely manner
- Financial Management
- Ensure all locations are running efficiently and profitably
- Drive revenue growth, cost management, and EBITDA growth
- Conduct financial reviews and provide recommendations for improvement
- Quality Service
- Analyze guest satisfaction survey results and develop action plans
- Collaborate with the Regional Vice President, Venues to coordinate renewal activities and manage hotel openings
- Equipment Management
- Ensure the security and maintenance of equipment at locations
- Provide analysis of equipment needs and partner with the Regional Vice President, Venues to establish proper CAPEX submissions
- Information Management and Reporting
- Collect and consolidate reporting as assigned
- Develop programs to improve efficiencies within the area
- Bachelor's degree preferred
- 14+ years of audio visual, hospitality, or operations experience
- 12+ years of sales/customer service experience
- 10+ years of operations supervisory/management experience in audio visual
- Multi-unit leadership experience or experience mentoring management-level employees
- Effective relationship management skills and experience
- Strong financial acumen, sales planning, forecasting, and CRM
- Excellent written and oral communication and presentation skills
- Ability to support growth initiatives
- Proficiency with computer hardware and software, including Microsoft Office
- Manages Complexity
- Decision Quality
- Financial Acumen
- Strategic Mindset
- Plans and Aligns
- Ensures Accountability
- Drives Quality Results
- Collaborates
- Builds Networks
- Ownership
Work is generally performed at an office that is moderately quiet. Team members will visit other work locations for meetings or for other business reasons. Working times will include days and may include evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore Global. This position may require up to 40% travel.
