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Hotel Operations Director

2 months ago

Doral, Florida, United States Highgate Hotels Full time
Job Summary

We are seeking a highly experienced and skilled Hotel Operations Director to join our team at Highgate Hotels. As a key member of our management team, you will be responsible for driving hotel profitability through revenue generation, cost control, and guest satisfaction.

Key Responsibilities
  • Conduct daily tours of operating departments to ensure optimal performance and make adjustments as needed.
  • Lead weekly staff meetings, including training sessions, to develop employees and maintain hotel standards.
  • Meet financial review dates and corporate-directed programs in a timely manner.
  • Hold monthly financial reviews with department managers and supervisors to ensure budgeted productivity levels and adherence to Highgate Hotel standards.
  • Develop managers for future advancement through competency training and corporate-sponsored programs.
  • Collaborate with the Director of Sales to conduct daily HHBR meetings and drive hotel sales efforts.
  • Participate in M.O.D. coverage as scheduled and maintain direct contact with management trainees.
  • Ensure adherence to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
  • Oversee and assist in the hotel budget process as required.
  • Ensure training in service standards is taking place in each department.
  • Assist in creating a positive team-oriented environment that focuses on the guest.
  • Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
  • Ensure complete processing of invoices daily using the A/P process.
  • Ensure all appropriate information for financial documents is received by the Corporate Office monthly.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs.
  • Ensure employees are attentive, friendly, courteous, and efficient in their interactions with guests.
  • Forecast monthly the hotel's financial position.
  • Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
  • Interview all prospective final candidates for any vacant management position.
  • Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s.
  • Motivate, coach, counsel, and discipline all management personnel according to Highgate Hotel S.O.P.'s.
  • Perform any other duties as requested by the Vice President or Regional Director of Operations.
  • Ensure all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
  • Meet clients on the property to assist in the sales effort.
  • Be in the public areas during peak times, greeting guests and offering assistance as needed.
  • Ensure procedures for handling the hotel safe are followed.
  • Ensure monthly credit meetings are conducted and take an active role in hotel credit and collection policies.
  • Complete required corporate training modules.
  • Ensure all scheduled meetings take place on the property.
Requirements
  • At least 6 years of progressive experience in a hotel or a related field.
  • Experience in Lifestyle hotels.
  • Light work - Exerting up to 20 pounds of force occasionally.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written.
  • Must be effective at listening to, understanding, and clarifying concerns.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards.
  • Maintain high standards of personal appearance and grooming.
  • Comply with Highgate Hotel Standards and regulations.
  • Must be effective in handling problems.
  • Must be able to understand and evaluate complex information.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.