Director of Training and Quality

1 month ago


Doral, Florida, United States Trump Miami Resort Management LLC Full time
Job Title: Director of Training and Quality

At Trump Miami Resort Management LLC, we are seeking a highly skilled and experienced Director of Training and Quality to join our team. This is a unique opportunity to lead our training and development initiatives, driving excellence in associate performance and guest satisfaction.

Key Responsibilities:

  • Develop and implement comprehensive training programs to enhance associate skills and knowledge
  • Conduct regular training needs assessments to identify areas for improvement
  • Collaborate with department leaders to design and deliver effective training solutions
  • Monitor and evaluate training program effectiveness, making recommendations for enhancements
  • Ensure compliance with Forbes and AAA luxury standards

Requirements:

  • 5+ years of experience in training and development, preferably in a hotel or luxury service environment
  • Proven track record of improving associate performance and guest satisfaction
  • Excellent communication and interpersonal skills
  • Bilingual (Spanish preferred)

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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