Director of Training and Quality
1 month ago
At Trump Miami Resort Management LLC, we are seeking a highly skilled and experienced Director of Training and Quality to join our team. This is a unique opportunity to lead our training and development initiatives, driving excellence in associate performance and guest satisfaction.
Key Responsibilities:
- Develop and implement comprehensive training programs to enhance associate skills and knowledge
- Conduct regular training needs assessments to identify areas for improvement
- Collaborate with department leaders to design and deliver effective training solutions
- Monitor and evaluate training program effectiveness, making recommendations for enhancements
- Ensure compliance with Forbes and AAA luxury standards
Requirements:
- 5+ years of experience in training and development, preferably in a hotel or luxury service environment
- Proven track record of improving associate performance and guest satisfaction
- Excellent communication and interpersonal skills
- Bilingual (Spanish preferred)
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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