Director of Training and Quality Initiatives

4 weeks ago


Doral, Florida, United States Trump Miami Resort Management LLC Full time

Job Summary

The Director of Training and Quality Initiatives is responsible for designing, implementing, and evaluating training programs to enhance the productivity and quality of associates across the organization. This role plays a critical part in ensuring that associates have the necessary skills and knowledge to deliver exceptional service and meet the organization's high standards.

Key Responsibilities

  • Conduct annual training needs assessments to identify developmental gaps and areas for improvement

  • Develop and propose training programs and objectives to align with the organization's strategic goals

  • Train and coach leaders, supervisors, and associates on various topics, including luxury service, guest satisfaction, and quality standards

  • Plan, organize, and facilitate training events, including associate development and training programs

  • Develop and maintain organizational communications to ensure associates are aware of training events and resources

  • Evaluate and measure the effectiveness of training programs and make recommendations for improvement

Requirements

  • 5 years of administrative support experience, preferably in education or human resources

  • Experience in hotel operations and luxury standards

  • Bilingual skills, with Spanish preferred

Working Conditions

The hospitality business operates 24/7, and a hospitable service atmosphere must be projected at all times. Associates are required to comply with Trump National Doral Miami rules and regulations for the safe and efficient operation of resort facilities.



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