Director of Training and Quality Initiatives
4 weeks ago
Job Summary
The Director of Training and Quality Initiatives is responsible for designing, implementing, and evaluating training programs to enhance the productivity and quality of associates across the organization. This role plays a critical part in ensuring that associates have the necessary skills and knowledge to deliver exceptional service and meet the organization's high standards.
Key Responsibilities
Conduct annual training needs assessments to identify developmental gaps and areas for improvement
Develop and propose training programs and objectives to align with the organization's strategic goals
Train and coach leaders, supervisors, and associates on various topics, including luxury service, guest satisfaction, and quality standards
Plan, organize, and facilitate training events, including associate development and training programs
Develop and maintain organizational communications to ensure associates are aware of training events and resources
Evaluate and measure the effectiveness of training programs and make recommendations for improvement
Requirements
5 years of administrative support experience, preferably in education or human resources
Experience in hotel operations and luxury standards
Bilingual skills, with Spanish preferred
Working Conditions
The hospitality business operates 24/7, and a hospitable service atmosphere must be projected at all times. Associates are required to comply with Trump National Doral Miami rules and regulations for the safe and efficient operation of resort facilities.
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