Healthcare Operations Manager II

2 weeks ago

Seattle, Washington, United States Neighborcare Health Full time
Objective

The Healthcare Operations Manager (HOM) II plays a pivotal role in facilitating the smooth operation of the clinic. Key responsibilities encompass the formulation of clinic schedules, conducting staff meetings, overseeing annual financial plans, recruiting and training team members, and providing essential support to business operations. The HOM II also collaborates with external agencies and organizations in accordance with Neighborcare Health's established contracts and agreements. They embody the values of NCH, representing the organization positively and collaboratively, and may be called upon to attend meetings and events at the request of external partners, both during and outside of standard business hours. A proactive and cooperative approach to partnerships is essential for nurturing and enhancing these professional relationships.

Neighborcare Health provides a comprehensive benefits package, including Medical, Dental & Vision Insurance, over 18 days of Paid Time Off, 9 Paid Holidays, Retirement with Matching, Life & AD&D Insurance, Pet Insurance, Employee Assistance Program, and more. This position is also eligible for the Staff Referral Program.

In this role, you will:

Core Responsibilities

Administrative Duties
  • Oversee, maintain, and coordinate clinic schedules to accommodate staff absences, meetings, and ensure sufficient clinic coverage.
  • Identify and address issues and concerns, escalating to appropriate resources when necessary.
  • Develop and implement organizational and strategic objectives along with key performance indicators.
  • Disseminate organizational information to staff members.
  • Manage the establishment, maintenance, and oversight of administrative support systems, ensuring completeness, accuracy, and adherence to clinic goals and deadlines.
Operational Oversight
  • Plan and facilitate staff meetings, training sessions, and team-building initiatives.
  • Coordinate community outreach efforts and local partnerships.
  • Engage in NeighborCare leadership meetings and leadership development activities.
  • Manage and respond to variations in patient access, demand, and satisfaction.
  • Integrate service lines within the clinic to meet patient needs and enhance operational efficiency.
Financial Oversight
  • Plan, monitor, and manage annual financial budgets.
  • Communicate productivity metrics to providers in collaboration with the clinical site director.
Team Management
  • Recruit, train, and orient both direct and indirect reports on clinical operations and functions.
  • Provide ongoing coaching and support to team members.
  • Assist the team in addressing individual performance challenges, developing improvement plans, and coordinating with the HR team as necessary.
Required Qualifications:
  • Bachelor's degree or a High School Diploma/GED with five years of relevant professional experience.
  • Two years of direct supervisory experience.
Preferred Qualifications:
  • Bachelor's or Master's degree in business, healthcare administration, or health sciences.
  • Two years of experience in healthcare administration/practice management and leadership team supervision.
  • Experience in non-profit organization administration.
Essential Skills, Knowledge & Abilities

Required:
  • Ability to comply with HIPAA/Confidentiality policies and handle sensitive patient and staff information.
  • Demonstrated capability to engage in sensitive discussions with staff and patients.
  • Ability to work effectively with individuals from diverse ethnicities, socio-economic backgrounds, cultures, and sexual orientations.
  • Ability to cultivate collaborative working relationships that promote a positive work environment with a focus on teamwork.
  • Ability to provide constructive feedback on performance to staff members.
  • Ability to devise solutions and manage expectations effectively.
  • Ability to facilitate and present at meetings; strong attention to detail.
  • Conflict management skills.
  • Ability to organize and manage time and tasks independently.
  • Effective communication skills in person, via email, and on the phone.
  • Ability to thrive in a high-pressure, time-sensitive, and complex healthcare environment.
  • Ability to prioritize tasks and adjust assignments as necessary.
  • Proficiency in computer applications, including word processing, spreadsheets, presentations, and email.
Preferred:
  • Familiarity with medical and/or dental terminology.
  • Experience with Electronic Medical Records.
  • Knowledge of insurance providers and billing processes.
Our Mission

The mission of Neighborcare Health is to deliver comprehensive healthcare to families and individuals facing barriers to accessing care; to respond sensitively to the needs of our culturally diverse patients; and to advocate for and collaborate with others to enhance the overall health status of the communities we serve.

About Our Service Commitments

Our service commitments were developed collaboratively by staff members, leaders, board members, and patients. These commitments guide our interactions with patients and each other.
  • Serving patients
  • Serving each other
  • A warm welcome
  • Caring
  • Respect
  • Collaboration
  • Building Trusting Relationships
About Us

For over 50 years, Neighborcare Health has been dedicated to providing essential medical and dental care, counseling, outreach, health education, and more in various communities. Our goal is to enhance health by engaging, educating, and empowering individuals in the communities we serve. We seek to attract top talent to support our culturally diverse workplace and community.

Compensation
  • The salary range for this position is a minimum of $79,869.80 to a maximum of $110,344.00.
  • Compensation will be determined based on relevant experience.
Union: No

Full job description will be provided during the interview process.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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