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Healthcare Operations Manager

2 months ago

Seattle, Washington, United States HealthEcareers - Client Full time
Job Summary:

As a key member of the HealthEcareers - Client team, the Healthcare Operations Manager will be responsible for overseeing the daily operations of the Continuing Care department. This includes managing the Case Management teams and additional patient services areas, working closely with healthcare providers and senior management to set standards of clinical quality, productivity, and safety measures.

Key Responsibilities:
  • Operational Excellence: Manage the daily operations of assigned members requiring sub-acute and long-term care within the continuing care department to ensure optimal delivery of safe, appropriate, accessible care and service.
  • Patient Experience: Ensure that staff deliver patient care that meets or exceeds clinical quality and safety standards. Train and support staff in delivering a consistent customer experience.
  • Staff Engagement & Development: Manage staff, including selection, training, and development, performance management, recognition, discipline, and termination. Support all team members in achieving performance expectations and standards.
  • Financial Stewardship: Assist with managing the budgets for care management, identify innovative and integrated ways to optimize performance, and manage within resources allocated.
  • Compliance and Emergency Preparedness: Establish processes to monitor and support frontline staff in maintaining operational standards and practice in accordance with local, state, and federal requirements.
Requirements:
  • Minimum two (2) years of Case Management experience as a nurse in the subacute environment or hospital.
  • Minimum one (1) year of experience as a charge nurse, lead, or supervisor in a clinical environment managing the day-to-day work flow and performance of others.
  • Bachelor's degree in nursing.
  • Registered Nurse License (Washington) required at hire OR Compact License: Registered Nurse required at hire.
Preferred Qualifications:
  • Two (2) years of experience as a clinical lead or supervisor in a long-term care environment managing the day-to-day workflow and performance of others.
  • Three (3) years of increasingly responsible operations experience as a supervisor, lead roles, and/or lead case manager.