Product Support Analyst for Global Services
1 week ago
Are you interested in a role that supports product development and analysis? The position of Product Analyst involves a variety of responsibilities aimed at enhancing our product offerings and ensuring user satisfaction.
Key Responsibilities:
- Gather and assess data along with user feedback from various stakeholders, including end-users and support teams, to accurately pinpoint product requirements, which may encompass bug resolutions, feature additions, and improvements.
- Engage in consistent collaboration with Product Managers, initiating support for new product launches, providing insights on product necessities, and sharing findings from data analysis.
- Work with documentation such as requirement specifications, surveys, implementation strategies, system workflows, and product demonstrations, including the creation of materials essential for product launches in collaboration with the product manager.
The Product Analyst plays a vital role in supporting the mission of the Global Services Department, which is to assist individuals in their spiritual journey by serving members, leaders, and employees worldwide in an effective and straightforward manner. Discover more about the Global Services Department.
Responsibilities Breakdown:
- 30% Conducting product analysis and research
- 30% Collaborating with various stakeholders
- 20% Documenting system workflows
- 10% Performing user acceptance testing
- 10% Creating and updating requirements, user stories, product roadmaps, and other relevant materials
Qualifications:
- A degree in computer systems, business management, or a related field is preferred, along with 5+ years of experience in system or website product analysis and usability testing.
- A background in business analysis is beneficial if product analysis experience is lacking.
- Demonstrated strong analytical skills and the ability to articulate user stories for developers.
- Experience in conducting usability testing is essential.
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