Product Support Analyst
2 months ago
**Job Summary**
The Church of Jesus Christ of Latter-day Saints is seeking a highly skilled Product Support Analyst to join our Global Services Department. As a Product Support Analyst, you will play a critical role in providing support to our members, leaders, and employees globally.
**Key Responsibilities**
- **Product Analysis and Research**: Gather and analyze data and user stories from diverse sources to identify product needs, including bug fixes, new features, and enhancements.
- **Collaboration with Stakeholders**: Engage in regular collaboration with Product Managers to initiate support for new products, provide feedback on product needs, and share insights derived from support data analysis.
- **Documentation and Process Improvement**: Work with requirement documents, surveys, implementation plans, system processes, and product demonstrations to create materials required for product launch in support of product managers.
- **Support to Global Services Department**: Assist in supporting the Global Services Department's purpose to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way.
**Requirements**
- 30% Product analysis and research
- 30% Collaborating with stakeholders
- 20% Documenting system processes
- 10% User acceptance testing
- 10% Creation and updating of requirements, user stories, product roadmap, and other materials
- **Education and Experience**: Bachelor's degree with emphasis in computer systems, business management, or related field preferred with 5+ years' experience performing system and/or website product analysis and usability testing.
- **Desirable Skills**: Business analysis background, excellent analysis capabilities, ability to understand and create user stories for developers, and experience conducting usability testing.
-
Product Support Analyst
1 month ago
Salt Lake, Utah, United States The Church of Jesus Christ of Latter-day Saints Full timeProduct Analyst Job DescriptionWe are seeking a highly skilled Product Analyst to join our team at The Church of Jesus Christ of Latter-day Saints. As a Product Analyst, you will play a critical role in supporting the Global Services Department's mission to serve members, leaders, and employees globally in a simple and efficient way.Key...
-
Product Analyst
1 month ago
Salt Lake, Utah, United States The Church of Jesus Christ of Latter-day Saints Full timeProduct Analyst Job DescriptionAre you looking for a challenging role that involves analyzing data and user stories to identify product needs? We are seeking a skilled Product Analyst to join our team at The Church of Jesus Christ of Latter-day Saints.Key Responsibilities:Collect and analyze data from various sources, including end-users, support staff, and...
-
Product Analyst
1 month ago
Salt Lake, Utah, United States The Church of Jesus Christ of Latter-day Saints Full timeProduct Analyst Job DescriptionAre you looking for a challenging opportunity to support the development of innovative products? We are seeking a skilled Product Analyst to join our team at The Church of Jesus Christ of Latter-day Saints.Key Responsibilities:Collect and analyze data from various sources to identify product needs and opportunities for...
-
Product Analyst
2 weeks ago
Salt Lake, Utah, United States The Church of Jesus Christ of Latter-day Saints Full timeProduct Analyst Job DescriptionAre you looking for a challenging opportunity to support the development of innovative products? We are seeking a skilled Product Analyst to join our team at The Church of Jesus Christ of Latter-day Saints.Key Responsibilities:Collaborate with Product Managers to identify product needs and gather data from various...
-
Product Support Specialist
2 weeks ago
Salt Lake, Utah, United States Medallion Bank Full timeAbout the RoleMedallion Bank is seeking a highly motivated and detail-oriented Product Support Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our customers and stakeholders.Key ResponsibilitiesManage and facilitate product support ticket triage in Jira...
-
Customer Support Analyst A. Entry Specialist
3 weeks ago
Salt Lake, Utah, United States Abacus Full timeJob Title: Customer Support Analyst A. EntryAbacus is seeking a highly skilled and motivated Customer Support Analyst A. Entry to join our team. As a Customer Support Analyst A. Entry, you will be responsible for providing technical support to customers, troubleshooting and resolving technical issues, and providing excellent customer service.Key...
-
Customer Support Analyst A. Entry Specialist
3 weeks ago
Salt Lake, Utah, United States Abacus Full timeJob Title: Customer Support Analyst A. EntryAbacus is seeking a highly skilled and motivated Customer Support Analyst A. Entry to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Job Summary:The Customer Support Analyst A. Entry will be responsible...
-
Customer Support Analyst A. Entry Specialist
1 month ago
Salt Lake, Utah, United States Abacus Full timeJob Title: Customer Support Analyst A. EntryAbacus is seeking a highly skilled Customer Support Analyst A. Entry to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers.Job Summary:The Customer Support Analyst A. Entry will be responsible for monitoring the service desk queue,...
-
System Analyst
2 weeks ago
Salt Lake, Utah, United States PacifiCorp Full timeJob SummaryWe are seeking a highly skilled System Analyst to join our team at PacifiCorp. The successful candidate will be responsible for maintaining systems and their associated operating systems for computer applications.Key ResponsibilitiesConduct analysis, create system specifications, develop, test and implement operating systems.Utilize existing or...
-
Investment Analyst
4 weeks ago
Salt Lake, Utah, United States Wasatch Global Investors Full timeJob Title: Investment AnalystWe are seeking a highly motivated and detail-oriented Investment Analyst to join our team at Wasatch Global Investors. As an Investment Analyst, you will play a critical role in supporting the global business development and retention efforts of our institutional, wholesale, and client relations teams.Key...
-
Business Analyst
1 month ago
Salt Lake, Utah, United States Lincoln Financial Group Full timeAbout the RoleWe are seeking a highly skilled Business Analyst to join our ServiceNow Support Team. As a Business Analyst, you will play a critical role in collaborating with Process Owners and Requestors across IT and the Business to define and deliver on the strategic roadmap.Key Responsibilities:Collaborate with key stakeholders and management to gather...
-
IT Support Specialist
2 weeks ago
Salt Lake, Utah, United States Boart Longyear Full timeJob Title: IT Support AnalystBoart Longyear is a global leader in drilling services, providing innovative and reliable solutions to the mining and drilling industry. With a rich history spanning over 130 years, Boart Longyear is committed to delivering excellence in safety, drilling services, and technology.We are seeking an IT Support Analyst to join our...
-
System Analyst
4 weeks ago
Salt Lake, Utah, United States PacifiCorp Full timeJob Title: System AnalystPacifiCorp is seeking a skilled System Analyst to join our team. As a System Analyst, you will be responsible for maintaining systems and their associated operating systems for computer applications.Key Responsibilities:Conduct analysis, create system specifications, develop, test and implement operating systems.Utilize existing or...
-
System Analyst
3 weeks ago
Salt Lake, Utah, United States PacifiCorp Full timeJob Title: System AnalystPacifiCorp is seeking a skilled System Analyst to join our team. As a System Analyst, you will be responsible for maintaining systems and their associated operating systems for computer applications.Key Responsibilities:Conduct analysis, create system specifications, develop, test, and implement operating systems.Utilize existing or...
-
Technical Support Specialist
3 weeks ago
Salt Lake, Utah, United States LanceSoft Full timeJob Title: Partner Helpdesk AnalystAt LanceSoft, we are seeking a highly skilled and motivated Partner Helpdesk Analyst to join our team. As a Partner Helpdesk Analyst, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Provide white-glove...
-
Technical Support Specialist
1 week ago
Salt Lake, Utah, United States Strategic Staffing Solutions Full timeJob Title: Helpdesk AnalystLocation: Remote OpportunityJob Type: Full-timeAbout Us: Strategic Staffing Solutions is a leading provider of IT staffing services, dedicated to connecting top talent with innovative companies.Job Description:We are seeking a highly skilled Helpdesk Analyst to join our team. As a Helpdesk Analyst, you will be responsible for...
-
Compliance Analyst
2 weeks ago
Salt Lake, Utah, United States Goldman Sachs & Co. LLC Full timeJob Title: Compliance AnalystJoin Goldman Sachs & Co. LLC in Salt Lake City, Utah, as a Compliance Analyst and take on a challenging role that requires strong analytical and communication skills.Key Responsibilities:Manage a team of compliance analysts covering communication surveillance and utilize e-communications surveillance systems to review messages...
-
Compliance Analyst
1 week ago
Salt Lake, Utah, United States Goldman Sachs & Co. LLC Full timeJob Title: Compliance AnalystJoin Goldman Sachs & Co. LLC as a Compliance Analyst and contribute to the success of our team. As a Compliance Analyst, you will be responsible for reviewing messages for content, appropriateness, regulatory compliance, and the misuse of confidential information. You will also identify, document, and resolve potential regulator...
-
Business Systems Analyst
4 weeks ago
Salt Lake, Utah, United States University of Utah Full timeBusiness Systems Analyst Job SummaryWe are seeking a skilled and detail-oriented Business Systems Analyst to support our team's efforts in managing and maintaining our copier/print management software and network infrastructure.Key Responsibilities:Manage and maintain our copier/print management software to ensure optimal performance and efficiency.Provide...
-
Senior Reporting Analyst
2 weeks ago
Salt Lake, Utah, United States Hunter Douglas Full timeJob SummaryHunter Douglas is a leading manufacturer of window coverings and architectural products. We are seeking a skilled Reporting Analyst to join our Global Business Services Finance team. The ideal candidate will have a strong background in data analysis and reporting, with experience in creating and maintaining reports, dashboards, and data...