Product Support Analyst

2 months ago


Salt Lake, Utah, United States The Church of Jesus Christ of Latter-day Saints Full time

**Job Summary**

The Church of Jesus Christ of Latter-day Saints is seeking a highly skilled Product Support Analyst to join our Global Services Department. As a Product Support Analyst, you will play a critical role in providing support to our members, leaders, and employees globally.

**Key Responsibilities**

  • **Product Analysis and Research**: Gather and analyze data and user stories from diverse sources to identify product needs, including bug fixes, new features, and enhancements.
  • **Collaboration with Stakeholders**: Engage in regular collaboration with Product Managers to initiate support for new products, provide feedback on product needs, and share insights derived from support data analysis.
  • **Documentation and Process Improvement**: Work with requirement documents, surveys, implementation plans, system processes, and product demonstrations to create materials required for product launch in support of product managers.
  • **Support to Global Services Department**: Assist in supporting the Global Services Department's purpose to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way.

**Requirements**

  • 30% Product analysis and research
  • 30% Collaborating with stakeholders
  • 20% Documenting system processes
  • 10% User acceptance testing
  • 10% Creation and updating of requirements, user stories, product roadmap, and other materials
  • **Education and Experience**: Bachelor's degree with emphasis in computer systems, business management, or related field preferred with 5+ years' experience performing system and/or website product analysis and usability testing.
  • **Desirable Skills**: Business analysis background, excellent analysis capabilities, ability to understand and create user stories for developers, and experience conducting usability testing.


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