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Customer Service Agent

2 months ago

Wichita Falls, Texas, United States Mass Markets Full time
Mass Markets
Job Summary

We are seeking a skilled Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for handling inbound and outbound contacts in a professional and timely manner.

Key Responsibilities
  • Resolve customer inquiries and issues through effective communication and problem-solving skills.
  • Research and gather information to resolve customer complaints and concerns.
  • Collaborate with other departments to resolve complex issues and provide seamless customer service.
  • Accurately document and process customer claims in our systems.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
  • Strong problem-solving and analytical skills.
  • Proficiency in using computer systems and software.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply today.