Customer Service Representative

6 days ago


Newark, Ohio, United States TEKsystems Full time

Job Summary

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This is a customer-focused role in our call center, where you will be responsible for answering calls, providing support, and resolving issues. The ideal candidate will have previous experience in a call center environment or a similar setting, as well as excellent communication and problem-solving skills.

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About the Role

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We are seeking a highly motivated and organized individual to join our team. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences, working closely with colleagues to resolve customer queries, and contributing to ongoing quality improvement initiatives.

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Responsibilities

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  • Answering calls from customers, responding to their inquiries, and resolving any issues they may have">
  • Providing product information, making recommendations, and handling sales-related activities">
  • Working collaboratively with internal teams to resolve complex customer issues and meet business objectives">
  • Participating in training and development programs to enhance technical knowledge and improve performance">
  • Contributing to ongoing process improvements, identifying opportunities for efficiency gains, and suggesting solutions">
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Requirements

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  • Prior experience in a call center environment or similar industry (customer service, retail, hospitality, etc.)">
  • Excellent communication and interpersonal skills, with the ability to build rapport with diverse customer groups">
  • Proven problem-solving and analytical skills, with the ability to think critically and make sound judgments">
  • Able to work effectively in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities simultaneously">
  • Demonstrated adaptability, flexibility, and willingness to learn and take on new challenges">
  • Familiarity with CRM systems and other customer-facing software applications">
  • Ability to pass a background check and adhere to company policies regarding confidentiality and data protection">
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What We Offer

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In return for your dedication and hard work, we offer a competitive salary of $15.50 per hour, plus additional benefits such as:

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  • A comprehensive training program to ensure your success in the role">
  • Ongoing professional development opportunities to enhance your skills and career prospects">
  • A collaborative and dynamic work environment that values teamwork and open communication">
  • The chance to contribute to a reputable organization with a strong commitment to customer satisfaction">
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About Us

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Our company is a leading provider of IT services and staffing solutions, committed to helping clients achieve their goals through innovative technologies and expertise. As a member of our team, you will have the opportunity to grow professionally, develop new skills, and contribute to meaningful projects that drive business results.

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Contact Information

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Please submit your application, including your resume and cover letter, to us via email. We look forward to reviewing your qualifications and discussing this exciting opportunity further



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