Patient Access Representative

5 days ago


Fort Smith, Arkansas, United States Mercy Full time

We're a healthcare organization with a mission to provide compassionate care and exceptional service.

Our goal is to deliver a healing ministry through our work, and we're looking for individuals who share our values and are passionate about making a difference in the lives of others.

As a Patient Access Representative, you will play a critical role in our organization by providing excellent customer service and ensuring that patients receive the care they need in a timely and efficient manner.

Responsibilities:

  • Schedule patient appointments and manage patient messages
  • Provide general information to patients regarding appointments, messages, and other Mercy-related inquiries
  • Deliver exceptional customer service using professional telephone etiquette
  • Work in a fast-paced contact center environment

Requirements:

  • High School Diploma or Equivalent
  • Telephone Customer Service experience or Face-to-Face Customer Service experience or Previous Healthcare experience
  • Data Entry skills and ability to multi-task
  • Professional, courteous, and compassionate attitude
  • Type 60 wpm

We offer a comprehensive benefits package, including day-one health, vision, and dental coverage, PTO, tuition reimbursement, and employer-matched retirement funds.

At Mercy, we value our employees and strive to create a supportive community that promotes growth and development. If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply.



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