Customer Service Representative
2 days ago
At Tri County Metals, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:- Customer Service and Support
- Provide timely and effective support to customers through various channels, including phone, email, and in-person interactions.
- Resolve customer complaints and issues in a professional and courteous manner.
- Work closely with the sales team to understand customer needs and preferences.
- Participate in regular team meetings to discuss customer feedback, sales performance, and process improvements.
- Ensure accurate and timely processing of customer transactions, including estimates, sales orders, and invoices.
- Maintain a high level of accuracy and attention to detail in all customer interactions and transactions.
- Identify opportunities for process improvements and implement changes to enhance customer satisfaction and operational efficiency.
- Stay up-to-date with industry trends, best practices, and new technologies to provide innovative solutions to customers.
We offer a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development. If you are a customer-focused professional with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
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