Associate Director of Guest Experience

1 day ago


Tallahassee, Florida, United States InsideHigherEd Full time
Job Title: Associate Director of Guest Experience

We are seeking a highly skilled and experienced professional to join our team as the Associate Director of Guest Experience. This role will be responsible for developing and implementing a comprehensive guest experience strategy that aligns with our strategic plan, mission, and vision.

Key Responsibilities:
  • Develop and implement a guest experience training program that establishes best practices in visitor engagement and customer service.
  • Provide guidance, support, and training to all public-facing staff and volunteers.
  • Supervise the teams of Visitor Services and Events, setting high standards for customer service and operational effectiveness.
  • Collaborate with the Associate Director of Academics, Innovation, + Research to measure visitor experience effectiveness and identify areas for improvement.
  • Define the needs of the guest experience by collaborating with Marketing & Communications on wayfinding, signage, maps, and other information and communication methods.
Requirements:
  • Master's degree and four years of related experience or a Bachelor's degree and six years of related experience.
  • Proven experience in a similar role within a museum or cultural institution, with a strong background in visitor engagement and customer service.
  • Strong leadership and interpersonal skills, with experience in supervising and motivating staff.
  • Exceptional verbal and written communication skills, with the ability to engage diverse audiences.
What We Offer:

We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. We also offer opportunities for professional development and growth within the organization.

Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you



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