Hotel Guest Service Ambassador

6 days ago


Tallahassee, Florida, United States Murphco of FL Full time
Job Title: Experienced Guest Service Representative

We are seeking a highly skilled and experienced Guest Service Representative to join our team at Murphco of FL. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:

  • Check in and check out guests, ensuring accurate and efficient processing of payments and discounts.
  • Answer hotel switchboard calls and forward them to the appropriate department.
  • Provide information and assistance to guests, resolving any issues or concerns that may arise.
  • Make reservations and ensure accurate quoting of booking, rate, and cancellation policies.
  • Deliver mail, packages, and messages to guests in a timely and professional manner.
  • Count and reconcile bank at the beginning and end of each shift.
  • Make regular deposits in accordance with the hotel's deposit procedure.

Requirements:

  • High school diploma or equivalent required.
  • Clerical and cash handling experience necessary.
  • Proficiency in computer and keyboard skills.
  • Excellent verbal communication and interpersonal skills.
  • Strong customer service skills and a positive attitude.

Working Conditions:

This is a full-time position requiring flexibility in scheduling, including weekends and holidays. Ability to stand for 8-hour shifts, walk, and climb stairs is necessary. Occasional lifting of up to 50 pounds may be required.



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