Hospitality Services Representative

2 weeks ago


Santa Fe, New Mexico, United States Wyndham Hotels & Resorts Full time

Position Title: Guest Services Agent

Location: Santa Fe, NM, US

Company Overview: Wyndham Hotels & Resorts is a premier hotel franchisor and management company, operating a diverse portfolio of brands across the globe. We are committed to delivering exceptional experiences to our guests and supporting our hotel owners in providing top-notch service.

Role Overview: The Guest Services Agent plays a crucial role in ensuring a positive experience for all guests from the moment they arrive until their departure. This position requires a blend of customer service skills and operational knowledge to maximize guest satisfaction and hotel efficiency.

Key Responsibilities:

  • Provide friendly and efficient service to guests during check-in, throughout their stay, and at checkout.
  • Assist guests with inquiries regarding hotel services, amenities, and local attractions.
  • Manage reservations and ensure accurate processing of guest requests.
  • Maintain a clean and organized front desk area, adhering to company standards.
  • Handle cash transactions and follow all financial procedures accurately.
  • Respond to guest concerns with empathy and professionalism, ensuring resolution and satisfaction.
  • Participate in ongoing training and meetings to enhance service delivery and operational efficiency.

Qualifications:

  • High School diploma or equivalent required; college coursework in a related field is a plus.
  • Previous experience in hospitality or customer service is preferred.
  • Strong communication skills, both verbal and written, are essential.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Proficiency in computer systems and software related to hotel operations.

Physical Requirements:

  • Ability to stand for extended periods and perform light physical tasks.
  • Flexibility to work various shifts, including evenings and weekends.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.



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